Refund Policy

1. First payment: 30-day guarantee

If within 30 days of payment the agent was not turned on for reasons attributable to Bautek, or did not receive any real lead, we refund 100% of your first payment (setup and first month). Just write to us within that period.

Go-live: your agent starts answering on your chat link once it passes the quality test, after you finish setup. If you finished it with complete information and it was not answering on your link within the next 24 hours for reasons attributable to Bautek, we also refund 100% of your first payment. This does not apply to connecting WhatsApp (it depends on Meta's approval and your number), to installing it on your website (it depends on your provider) or to delays caused by missing information; if the quality test finds something, we tell you what to complete.

2. Monthly plan

You can cancel anytime; cancellation takes effect at the end of the current paid period and the next one is not charged. Months already started are not refunded on a prorated basis, except as required by applicable law.

3. Charges in error

Duplicate or unauthorized charges are refunded in full.

4. How to request a refund

Write to hola@bautekflow.com from the email used for the purchase, or reply to the Recurrente receipt. We respond within 2 business days at most. See also the terms of service.