Terms of Service

1. Service

Bautek Flow is software as a service: an artificial intelligence agent that answers, qualifies and hands off inquiries from potential customers ("leads") on WhatsApp and the Customer's website, subject to rules configured by the Customer, plus a Customer dashboard to supervise it. Bautek installs, operates and maintains the agent. The agent identifies itself as an AI assistant; it does not close sales, confirm appointments or negotiate prices: those decisions are made by the Customer's team.

2. Purchase, pricing and payments

The Service is purchased with a one-time setup fee and a monthly subscription, according to the plan published on bautekflow.com at the time of purchase. Each plan includes a number of new customers (leads) per month; if exceeded, the Customer is notified at 80% and the next block is agreed before it is charged. If it reaches double without an agreement, the agent stops attending new customers that month.

Payments are processed by Recurrente (recurrente.com), our payment gateway. Bautek Arquitectura y Tecnología, Sociedad Anónima is the seller: it issues the invoice and handles billing inquiries and returns.

3. Term and cancellation

The subscription renews monthly until the Customer cancels it from the dashboard or by writing to hola@bautekflow.com. There is no long-term commitment: cancellation takes effect at the end of the current paid period and the agent is turned off on that date. Refunds are governed by the refund policy.

4. Customer responsibilities

Provide accurate information about its business (services, areas, reference prices, hours), review conversations and attend to handed-off leads. The Customer is responsible for commercial promises its team makes after the handoff and for having a legal basis to contact its leads, including acceptance of WhatsApp Business policies when using that channel.

5. Acceptable use

The Service may not be used for spam, unsolicited bulk messages, illegal activities, deception about the agent's AI nature, or to process sensitive data (health, payment data, identity documents). Bautek may pause the agent in the event of use that violates the law or these terms, notifying the Customer.

6. Data

The Customer is responsible for processing its leads' data; Bautek acts as a processor and handles the data only to provide the Service, according to the privacy policy. When the relationship ends, the Customer may request the export or deletion of its data.

7. Availability and limitation of liability

Bautek strives to keep the Service continuously available, but there may be interruptions due to maintenance or provider failures (WhatsApp, infrastructure, AI models). The agent operates only with the knowledge authorized by the Customer and may make mistakes; Bautek does not guarantee a number of leads or sales. To the maximum extent permitted by law, Bautek's total liability is limited to the amount paid by the Customer in the three months before the event giving rise to it.

8. Emergency stop

The Customer may stop the agent at any time from its dashboard or by writing to hola@bautekflow.com.

9. Changes and governing law

Bautek may update these terms and will give at least 15 days' notice by email when a change is material. These terms are governed by the laws of the Republic of Guatemala. Contact: hola@bautekflow.com.